Reactivate your old vehicle protection leads

What a vehicle protection call sounds like

A sample call, shortened, using the vehicle protection template's own lines.

What the agent asks

• First, whether they're still interested: "You'd asked about a protection plan for your car. Are you still looking for help with that?"
• If the answer is no, one more chance, then it lets them go: "No problem. Is that because you already have your car's coverage taken care of, or just not a good time? I can have someone call when it suits you."
• Before bringing in your closer, the template's qualifying questions:
  • "What year is your car, and about how many miles does it have?"

The answers go to your closer in the briefing, and to your CRM if you connect one. Change, add or remove questions for each campaign; they never block a transfer.

How it answers common objections

• "What does it cover?""The specialist can go over exactly what's included. Want me to get them on?"
• "Are you from the dealer or the car's maker?""No, we're an independent company, not the maker or the dealer. Would you like the specialist to go over the options?"
• "My car is still under the maker's warranty""Good to hear. The specialist can go over options for when it ends, no obligation. Want me to get them on?"

The agent never quotes a price or a saving and never tells anyone they qualify: questions like those go to your closer. Edit any answer, or add your own.

Who it hands off to

When the lead says yes, the agent says it will bring in "my vehicle protection specialist" and rings your closer's number. Your closer hears a short briefing, then the lead joins the call. If your closer can't pick up, a callback is set. The agent calls as Ava with Vehicle Protection USA unless you change the name, the company or the voice.