Reactivate your old stair lifts leads

What a stair lifts call sounds like

A sample call, shortened, using the stair lifts template's own lines.

What the agent asks

• First, whether they're still interested: "You'd asked about a stair lift. Are you still looking for help with that?"
• If the answer is no, one more chance, then it lets them go: "No problem. Is that because you already have the stairs taken care of, or just not a good time? I can have someone call when it suits you."
• Before bringing in your closer, the template's qualifying questions:
  • "Is it for you, or for someone else?"
  • "Are the stairs straight or curved?"

The answers go to your closer in the briefing, and to your CRM if you connect one. Change, add or remove questions for each campaign; they never block a transfer.

How it answers common objections

• "Does Medicare or insurance cover it?""The specialist can go over the options and any help with the cost. Want me to get them on?"
• "Someone fell, or the stairs are hard to manage now""I'm sorry to hear that. Let me see if I can get someone on right away."
• "It's too expensive, or I can't afford it""Understood. The specialist can go over the options and what it would look like for you. Want me to get them on?"

The agent never quotes a price or a saving and never tells anyone they qualify: questions like those go to your closer. Edit any answer, or add your own.

Who it hands off to

When the lead says yes, the agent says it will bring in "my stair lift specialist" and rings your closer's number. Your closer hears a short briefing, then the lead joins the call. If your closer can't pick up, a callback is set. The agent calls as Ava with Stair Lifts USA unless you change the name, the company or the voice.